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Our official Head Office business hours are Monday to Friday from 09:00 – 17:00, excluding public holidays.
In case of an emergency technical issue, we can be reached on +27 (0)21 957 4100. Alternatively, should you want to report a less pressing problem you can log a support ticket by sending an email to firstname.lastname@example.org or online through the customer portal.
Our primary form of communication is via an email based ticketing (job tracking) system. Alternate forms of communication are via telephone. Please refrain from using SMS, WhatsApp or other instant messaging applications as a fault reporting system.