Support

Remote Support

We offer remote support services to both managed and unmanaged clients.

We make use of commercially licensed software for this purpose.

If you are a managed client, we already have remote access to your computer using our management agents – included as part of your managed services agreement with us.

For unmanaged clients, we provide remote support on an ad-hoc basis using ConnectWise Control (previously known as ScreenConnect).

Terms and conditions apply.

Get assistance now

To grant a systems engineer remote access to your computer now, please click on the ConnectWise Control logo below.

Note that you will require a session ID which the systems engineer you are working with will provide.

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Contact us today to learn more about our support and how it can benefit you.

Contact Us

Office

Suite 31, Frazzitta Business Park
C/O Batis & Langeberg Road
Durbanville, Cape Town

Email

support@ravenscroftonline.com

Call Us

South Africa: +27 (0)21 957-4100
United Kingdom: +44 203 150 1779