Our official Head Office business hours are Monday to Friday from 09:00 – 17:00, excluding public holidays. In case of an emergency technical issue, we can be reached on +27 (0)21 957 4100. Alternatively, should you want to report a less pressing problem you can log a support ticket by sending an e-mail to [email protected] or online at https://www.ravenscroftonline.com/portal/

Our primary form of communication is via an e-mail based ticketing (job tracking) system. Alternate forms of communication are via Telephone. Please refrain from using SMS, WhatsApp or other instant messaging applications as a fault reporting system.